Customers located in EU countries but residing in the following special territories must select PostNL Worldwide (23 euro) or PostNL Untracked (3.5 euro) as their shipping method: Canary Islands, Ceuta, Melilla, Heligoland, Livigno, Campione d’Italia (including Lake Lugano waters), Åland Islands, Mount Athos, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Saint Martin, Azores, Madeira.
PostNL Standard Untracked Shipping Notice
Orders shipped via PostNL Standard Untracked are dispatched within 24 hours after payment confirmation. Please note that this shipping method does not include tracking, and no further updates or delivery status will be provided once the package has been sent.
It is solely the customer's responsibility to ensure successful receipt of the package, either by accepting it at the time of delivery or by collecting it from the local postal office while it is still available.
Please be aware that only a small percentage of undelivered packages are ever returned to us. Most are held in postal storage or discarded due to return fees and local handling procedures.
FreshChems does not offer ‘returned mail’ as a service and cannot guarantee the return or reshipment of undelivered items.
DISCLAIMER
It is the customer’s sole responsibility to verify and comply with all applicable local laws and regulations regarding the import of any products before placing an order. By ordering, the customer confirms that they are aware of and adhere to their domestic legal requirements.
FreshChems does not claim knowledge of the specific legal status of products in the customer’s country and accepts no liability in this regard. All legal responsibility for the import, use, and possession of the products lies entirely with the customer.
FreshChems will not be held liable for any issues occurring in the destination country, except for transportation problems directly caused by the logistics provider. We are not responsible for incorrect or incomplete shipping addresses provided by the customer, import duties, or any legal complications arising at the destination.
FreshChems does not ship to the United States, Canada, or the United Kingdom under any circumstances. Furthermore, our courier does not offer registered (tracked) mail services to Germany, Austria, Denmark, Sweden, Iceland, Finland, or Norway. For these countries, we can only provide untracked regular mail, and delivery is not guaranteed. No compensation or free reshipments will be offered for lost shipments sent to these destinations.